Customer Service Representative – Activation, Invoicing
Posted 9 days ago
You'll complete your application on SupportNinja's career site.
About the Role
We are looking for a committed Customer Service Representative to work remotely from the Philippines. This position centers on managing invoicing and activation workflows, assisting clients across multiple communication platforms. Within this innovative outsourcing firm, you will help ensure business processes stay agile and efficient while upholding superior service quality. Your efforts in delivering precise details and solving client concerns will directly support the operational success and expansion of our partner organizations.
Requirements
- You need a minimum of three months of experience in customer service or a comparable field.
- Prior experience managing subscriptions, invoicing, activations, and registrations is considered an asset.
- You must possess functional verbal and written communication skills and have a background using CRM software.
- You are required to demonstrate competency in using a computer and different software tools to handle your daily responsibilities.
- You must be available to work a standard remote shift from Monday through Friday while located in the Philippines.
Responsibilities
- You will manage a heavy load of customer requests through chat, email, and telephone, maintaining professionalism in every engagement.
- You will be tasked with giving correct information about services and products while addressing customer problems promptly.
- You are required to maintain precise logs of every interaction within the internal CRM platform.
- You must perform follow-ups to verify customer happiness, comply with all organizational rules, and work toward hitting or surpassing designated KPIs and performance goals.
- You will need to regularly enhance your product knowledge by completing training sessions and work cross-functionally with other teams as required.
Benefits & Perks
- Competitive salary and full compliance with all government-mandated benefits.
- Health maintenance organization (HMO) coverage beginning on your initial day.
- Life insurance and a retirement savings plan with employer matching contributions.
- Paid time off, a designated birthday leave, and eligibility for various performance bonuses and incentive programs.
- Opportunities for professional development and skills training.
- Provision of necessary equipment, a remote work setup, and an employee referral program.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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