Customer Service Representative II
Posted 21 days ago
You'll complete your application on SupportNinja's career site.
About the Role
This position provides agile, customizable outsourcing services that allow organizations to scale efficiently and reach their objectives. By utilizing sophisticated, AI-driven solutions, the organization supports more than 200 clients in streamlining operations while minimizing the need for large-scale hiring. The service model focuses on adaptability and speed, providing every client with a customized strategy to address specific business needs. As a Customer Service Representative II, you will contribute to a group dedicated to providing superior service through technical assistance, customer support, or other niche business tasks. This position suits individuals who excel in teamwork settings where productivity and user satisfaction are prioritized in every task.
Requirements
- You should have a minimum of two years of background in customer support, preferably in a contact center setting.
- You need to exhibit excellent verbal and written interaction capabilities and possess computer and software proficiency.
- Prior usage of a CRM tool is mandatory, as well as a demonstrated capacity for addressing complicated issues with thorough attention to details.
- You must be ready to navigate stressful circumstances with empathy and professional conduct.
- Additionally, you must be capable of working a 9 AM to 6 PM EST schedule, which may be modified according to organizational requirements.
Responsibilities
- You will address user questions via a limit of two platforms, including telephone, email, or digital chat, while offering thorough details about products and service offerings.
- You are tasked with addressing intricate user problems quickly and verifying follow-up actions to guarantee total resolution and contentment.
- Your tasks involve logging all engagements precisely into the customer relationship management system and managing advanced service tickets with diligence.
- You must handle intense scenarios with professional composure, follow all internal guidelines and protocols, and aim to reach or surpass specified productivity goals and KPIs.
- Furthermore, you will engage in continuous learning sessions and partner with other internal groups to uphold top-tier service quality.
Benefits & Perks
- Staff receive attractive wages, a retirement fund with employer matching, and life insurance policies.
- Health coverage is provided starting on the initial day of work, in addition to vacation time, birthday leave, and performance-based financial rewards.
- Team members have access to professional development and training programs, an internal referral incentive, and company-supplied hardware.
- Those working on-site enjoy a modern office space and complimentary daily meals.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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