Customer Service Representative
Posted 4 days ago
You'll complete your application on Manila Recruitment's career site.
About the Role
As a Customer Service Representative, you will handle comprehensive support tasks and basic dispatching duties. Acting as the main point of contact between clients and technicians, you will facilitate smooth communication and efficient service execution. This role suits individuals who perform well in high-energy settings and take pleasure in overseeing the workflow of service appointments. Our organization values professionals who can work autonomously while upholding superior quality standards. You will benefit from a culture that emphasizes continuous education and professional advancement. This is a full-time, remote role offering year-round employment, and you must maintain a schedule consistent with Pacific Standard Time.
Requirements
- Possess two to five years of customer service experience, though candidates from all sectors are welcome to apply.
- Demonstrate strong, independent problem-solving capabilities and the capacity to work with minimal oversight.
- Maintain consistent availability for shifts from Monday through Friday, 8:00 AM to 5:00 PM PST.
- Feel comfortable performing both inbound and outbound calling, including the ability to communicate challenging information proactively.
- Show proficiency in learning new software tools and maintain an optimistic and energetic demeanor.
- Experience in home services, tech support, or voice-based customer service roles is a preferred asset.
Responsibilities
- Manage incoming calls regarding appliance repair bookings, service status, and customer concerns.
- Conduct outgoing calls to verify appointments and inform customers about technician arrival windows or schedule changes.
- Utilize CRM and dispatch software to coordinate and book technician visits according to geography, capacity, and specific repair needs.
- Address service grievances, resolve issues with missed visits, and handle last-minute cancellations professionally.
- Answer customer questions through phone, text, and email while keeping precise records and handling payment and pricing tasks.
- Adhere to standard operating procedures and determine the appropriate time to escalate specific situations.
Benefits & Perks
- Access to continuous professional development training.
- Opportunities for internal career advancement.
- Stable, year-round employment.
- A collaborative and helpful work atmosphere.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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