Customer Service Representative
Posted 24 days ago
You'll complete your application on Yempo - Your Employees Offshore's career site.
About the Role
An opportunity is available for a committed Customer Service Representative to support a wholesale glass distribution and processing firm based in New Zealand. You will serve as the main liaison for managing client requests and processing orders. You will work within a collaborative team that values professional excellence and high standards. This role provides the option to work remotely or on-site, utilizing advanced technology to maintain efficient service across a global supply network. You will be part of an organization that upholds rigorous professional conduct and data security protocols.
Requirements
- You must possess strong proficiency in English to handle client interactions effectively.
- You need prior professional background in customer service and order processing.
- Experience with EDI systems or Xero is preferred.
- You must maintain high levels of accuracy and detail to prevent errors during order entry.
- You should be capable of managing email-based customer requests autonomously.
- You must demonstrate a firm commitment to following data security protocols and organizational information management guidelines.
Responsibilities
- You will manage customer communications and provide full support for order entry.
- You will perform daily invoicing and data exports through Xero.
- You will distribute order confirmations to clients and process imports from EDI platforms.
- You will manually input orders based on email requests and customer illustrations.
- You will monitor the shared sales inbox and provide timely responses to all inquiries.
- You will ensure that every task is performed in strict adherence to internal Information Security Management System policies.
Benefits & Perks
- You will receive a competitive weekly salary supplemented by annual incentives and performance bonuses.
- HMO coverage starts on your first day and grows to include more dependents with each year of employment.
- You are entitled to 20 days of vacation and 7 sick days per year.
- Your salary will be subject to regular reviews and adjustments.
- The office space is open and bright, offering amenities such as free hot beverages, snacks, and cooked rice.
- You will be provided with company-branded apparel.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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