Customer Service Representative
Posted 2 hours ago
You'll complete your application on Kim Orthodontics LLC's career site.
About the Role
This orthodontic practice specializes in delivering high-quality smile transformations using advanced technology, with a specific focus on discreet Invisalign solutions for a diverse patient demographic. By merging clinical excellence with a patient-first philosophy, the team fosters an inviting and supportive atmosphere for everyone in their care. As a remote Customer Service Representative, you represent the practice as the primary liaison for patients. This position is vital to upholding a reputation for clinical excellence, necessitating both careful administrative work and a compassionate approach. You will coordinate with clinical staff to ensure that every interaction remains professional, welcoming, and efficient from initial contact to the conclusion of treatment.
Requirements
- Minimum of two years of experience working in a call center.
- Fluent in English with superior verbal communication skills and a clear, pleasant speaking voice.
- Proficient written English skills.
- Technical competency with computers, including a typing speed of at least 50 words per minute.
- Demonstrated ability to maintain high performance through precision and attention to detail.
- Previous sales background or knowledge of orthodontic procedures, such as braces and Invisalign, is preferred but not required.
Responsibilities
- Acting as the initial point of contact for all patient questions.
- Managing the scheduling process by booking new appointments and ensuring capacity is fully utilized.
- Conducting ongoing communication with patients through phone, email, and text messaging to explain treatment options and address inquiries.
- Maintaining patient documentation while strictly following confidentiality protocols.
- Tracking and meeting performance goals on a daily, weekly, and monthly basis.
- Working in tandem with the clinical staff to foster a seamless and effective patient experience.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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