Customer Service Representative
Posted 1 month ago
You'll complete your application on Delegate CX's career site.
About the Role
This position involves embedding within client teams to provide top-tier support for partner organizations. You will help businesses expand their capacity by delivering professional service, ensuring that operations run smoothly while you develop your career in a supportive professional environment.
Requirements
- Possess a Bachelor’s degree in Business Administration, Communications, Marketing, or a similar discipline.
- Have one to two years of professional background in order management, customer service, or promotional roles.
- Demonstrate excellent proficiency in written and spoken English along with a dedication to superior client support.
- Maintain competence in Google Suite and Microsoft Office applications.
- Exhibit the ability to thrive within an energetic and potentially high-pressure workspace.
- Possess foundational knowledge of Canva, Photoshop, and Adobe Illustrator.
- Have practical experience utilizing CRM software and managing inbound or outbound telephone communications.
- Commit to working overnight or graveyard shifts according to Philippine Standard Time to synchronize with American business hours.
Responsibilities
- Serve as the main liaison for clients by offering detailed assistance regarding products, order statuses, service inquiries, and lead times.
- Manage daily correspondence through phone and email channels while documenting customer interactions and order details in the database.
- Develop deep product expertise to handle tasks related to pricing, freight estimation, and product returns.
- Monitor outstanding orders and inform clients of any shipping disruptions.
- Gather customer insights regarding catalog updates or service experiences and report complex issues to the Customer Service Manager.
- Work cooperatively with internal team members and clients to resolve difficulties in a timely manner.
Benefits & Perks
- Receive a competitive compensation package and a full-time remote working arrangement.
- Access company-provided hardware and full coverage of mandatory government contributions.
- Obtain health insurance coverage, with the possibility of immediate enrollment upon hiring.
- Benefit from a monthly internet allowance.
- Enjoy paid leaves and service incentive time off.
- Access professional development via company-sponsored training programs.
- Participate in regular virtual team-building activities and major seasonal company gatherings.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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