Customer Service Representative
Posted 30 days ago
You'll complete your application on Michael & Associates, Attorneys at Law's career site.
About the Role
This criminal defense legal practice, located in Austin, Texas, specializes in offering tailored, high-caliber legal advocacy for individuals facing criminal accusations such as assault, DWI, and drug-related offenses. The organization maintains a commitment to openness and direct communication, aiming to secure optimal results for every client. The firm is hiring a remote Customer Service Representative to provide core task-based assistance to Specialist Legal Assistants across various attorney caseloads. Successful applicants should be detail-focused professionals capable of handling numerous priorities and precise record-keeping within a fast-paced legal setting that relies on strict deadlines.
Requirements
- Minimum of five years of work experience in administrative, clerical, case-management, legal support, or customer service fields.
- Access to a dependable home office environment, comprising a computer and a consistent internet connection.
- Availability to work holidays, weekends, and night shifts.
- Excellent communication and organizational abilities, with the capacity to operate autonomously while tracking multiple deadlines.
- High level of proficiency in various software applications.
- Strong commitment to maintaining data security and client privacy.
- Prior experience within a legal organization or law firm is strongly preferred.
- Familiarity with legal terminology, court procedures, and discovery processes is highly desired.
Responsibilities
- Contact judicial venues to confirm status updates, filing details, and case specifics, ensuring all information is correctly recorded in case-management software.
- Draft standard motions utilizing authorized templates.
- Submit requests for discovery materials and official records to relevant law enforcement or external agencies.
- Systematize and categorize uploaded documentation related to cases.
- Verify contracts for newly opened files and pinpoint any inconsistent data.
- Flag problems or discrepancies to legal assistants or management as needed.
- Organize various tasks by level of urgency and operational requirements.
- Maintain proactive communication when assignments necessitate additional information or follow-up.
Benefits & Perks
- Permanent remote employment model.
- Eligibility for performance-related bonuses and overtime compensation.
- An innovative and cooperative work environment that prioritizes professional development and provides distinct pathways for career advancement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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