Customer Service Representative
Posted 6 days ago
You'll complete your application on Sourcefit's career site.
About the Role
This established business process outsourcing firm provides tailored offshore and nearshore staffing for sectors such as retail, healthcare, finance, and IT. Established in 2009, the organization delivers integrated, budget-friendly services including web development, content moderation, technical support, and telesales. As a Customer Service Representative, you will contribute to high-standard support for a varied client base. This role suits professionals dedicated to excellent communication and customer satisfaction within a collaborative team providing bespoke solutions for international clients.
Requirements
- You need a minimum of two years of customer service work experience.
- You must possess strong phone manners and high-level English communication abilities.
- You are required to be adaptable regarding shift hours, with availability for weekends.
- Knowledge of the Zendesk platform is advantageous, though not mandatory.
Responsibilities
- You will manage customer inquiries via chat, email, and telephone.
- You will address client questions quickly and document all interactions by opening and tracking support tickets.
- You will gain a deep understanding of the client's service and product offerings to deliver precise details.
- You will route complicated problems to the appropriate teams to guarantee they are resolved.
- You will sustain superior satisfaction levels for customers.
- You will handle basic quality assurance and annotation assignments when volume is low.
Benefits & Perks
- You are eligible to perform your duties remotely for the duration of this arrangement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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