Customer Service Specialist, Facebook Community Manager
Posted 32 minutes ago
You'll complete your application on OptiNizers's career site.
About the Role
The organization specializes in supporting business growth by offering a suite of remote professional services, such as executive virtual assistance, customer care, social media oversight, and visual design. By refining operational workflows and removing inefficiencies, the firm acts as a strategic partner to help entrepreneurs reach their goals through expert guidance and systematic organization.
Requirements
- Prior experience in a customer service or support position, preferably for an e-commerce or digital brand.
- Demonstrated ability to handle customer accounts, orders, and recurring subscriptions.
- Proven background in community management or moderating Facebook groups.
- Advanced proficiency in written English along with a keen eye for detail.
- Capability to work autonomously while juggling various simultaneous inquiries.
- Availability to commit to a full-time schedule, six days per week.
- Prior exposure to e-commerce, subscription models, and familiarity with software such as Shopify, Recharge, Gorgias, Zendesk, or Meta Business Suite is strongly desired.
Responsibilities
- Deliver prompt and professional responses to customer emails, social media interactions, and direct messages.
- Address questions concerning merchandise, delivery, and returns while resolving escalated issues with a compassionate approach.
- Handle modifications to subscriptions, account updates, and cancellations in addition to processing refunds, product swaps, and billing changes.
- Supervise and moderate the company's Facebook group to foster healthy interaction, filter out spam, and uphold the organization's professional persona.
- Record frequent customer concerns, report emerging patterns to the internal team, and participate in refining support documentation, FAQs, and workflow procedures.
Benefits & Perks
- This position is entirely remote, allowing for significant independence and individual accountability.
- You will participate in a team-oriented setting supporting an expanding product brand, which offers opportunities for professional advancement as the company scales.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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