Customer Service Specialist
Posted 23 days ago
You'll complete your application on MultiplyMii's career site.
About the Role
This full-time, remote position focuses on delivering exceptional support and fostering client satisfaction across diverse communication platforms. As a vital member of the team, you will contribute to customer-centric initiatives and uphold high service standards. You will be integrated into a remote professional environment designed for sustained collaboration and excellence, reporting to the Customer Service Manager to ensure your work remains aligned with business objectives.
Requirements
- You should have a minimum of three years of background in customer service, with a preference for those who have experience in healthcare or Australian business operations.
- You must be highly proficient in English, both in written and spoken forms.
- You need technical literacy and the capacity to rapidly learn new tools like Front and Hubspot.
- You must display keen attention to detail, creative troubleshooting abilities, and the capacity to work effectively both alone and within a team.
- You need a sincere interest in health and wellness.
- You must be a resident of the Philippines with the legal right to work there and possess a quiet, private home office with a dependable computer and fast internet connection.
Responsibilities
- You will manage and settle incoming customer tickets, emails, live chats, and outbound phone calls promptly.
- You will handle callback requests and engage in initiatives focused on customers, including service surveys and product releases.
- You will maintain clear communication with pharmacies to resolve inquiries and offer support for order processing.
- You will assist internal team members with miscellaneous service-related functions and ongoing success activities.
- You will undergo a selection process involving a recruiter screening, a client interview, and a skills-based assessment.
Benefits & Perks
- You will receive a competitive salary package that includes 13th-month pay.
- You are eligible for healthcare coverage provided through an HMO.
- You will have access to paid service incentive leaves and paid Philippine holidays.
- You will benefit from various fringe incentives and complimentary access to professional development and training resources.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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