Customer Service Virtual Assistant
Posted 23 days ago
You'll complete your application on 20four7VA's career site.
About the Role
This virtual assistant service provider offers tailored remote staffing to global enterprises across marketing, technical, customer service, and administrative functions. The firm aims to improve client efficiency and lower expenses by supplying expert personnel, allowing owners to concentrate on scaling their organizations. As a Customer Service Virtual Assistant, you are tasked with delivering top-tier remote support by serving as the main interface for inbound client communications while adhering to established operational guidelines to ensure service excellence.
Requirements
- You need established experience in customer service and inbound call center operations.
- You must be highly proficient in English for both speaking and writing, with technical skills in data entry and CRM software.
- Prior knowledge of HubSpot is highly beneficial, and experience in the wireless, cable, satellite, or telecommunications sectors is strongly preferred.
- You must be capable of managing service requests and navigating customer escalations.
- You are required to commit to a full-time 40-hour work week, Monday through Friday, from 12:00 PM to 9:00 PM EST.
- You must exhibit strong active listening, the ability to articulate complex account details, and the capacity to operate as an independent contractor under a Statement of Work and Master Services Agreement.
Responsibilities
- Handle inbound inquiries regarding billing, account statuses, and service schedules.
- Process service activations and cancellations while assisting users with login or access-related technical issues.
- Record and manage accurate customer data in a CRM system by logging all interactions and keeping files updated.
- Execute email support tasks and perform outbound follow-ups on escalated or pending tickets.
- Determine when issues require elevation and provide users with precise instructions while completing administrative duties per client standards.
Benefits & Perks
- You will receive competitive compensation with a weekly payment schedule.
- You are provided with ongoing guidance and support alongside complimentary upskilling and training programs.
- You will participate in an active professional network and benefit from the convenience of a remote work arrangement, with schedules determined by client requirements and mutual consensus.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.