Customer Services / Scheduling Manager
Posted 9 days ago
You'll complete your application on Pear Tree.'s career site.
About the Role
This remote role based in the Philippines is for a Customer Services and Scheduling Manager who will oversee daily operations and deliver high-quality support to clients in the field service industry. As a primary contact point, you will handle inquiries and organize complex schedules to facilitate smooth service execution. You should be capable of working in a high-speed environment with a customer-centric focus, building professional relationships, managing technician calendars, and keeping detailed records to support operational efficiency. You will collaborate with technical personnel to refine workflows and support the achievement of service goals.
Requirements
- Minimum of two to three years of practical experience with ServiceM8, with a focus on scheduling, job creation, and managing customer data.
- Background in plumbing or a similar field service industry.
- Demonstrated competency in customer service, encompassing appointment scheduling and outbound calling.
- Strong written and verbal communication abilities.
- Exceptional organizational skills and meticulous attention to detail.
- Self-motivated and capable of working autonomously.
- Proven ability to partner effectively with field staff and other colleagues.
Responsibilities
- Manage incoming service requests and foster client relationships through regular communication.
- Oversee appointment bookings, modifications, and cancellations.
- Arrange technician schedules by considering job needs, technician availability, and geography.
- Update and maintain precise equipment and site data using ServiceM8.
- Keep job statuses and recurring service entries current.
- Track overdue items, missed calls, and pending tasks.
- Prepare and coordinate completed job data for the invoicing process.
- Propose workflow enhancements and communicate vital updates to the technical staff.
- Escalate complex technical inquiries to relevant team members.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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