Customer Success, Product Manager
Posted 1 month ago
You'll complete your application on Wing Assistant's career site.
About the Role
We are seeking a remote, full-time Customer Success Product Manager located in the Philippines. This position is ideal for candidates skilled in blending client relations with technical product creation. Your goal is to ensure clients achieve optimal results with our offerings by acting as a liaison between their requirements and our technical solutions. As a central team member, you will handle user inquiries, eliminate onboarding obstacles, and manage issues comprehensively. Beyond maintaining client relationships, you will set up workflows and AI agents tailored to specific business goals. Success in this rapid, expanding environment requires close cooperation with product and engineering departments to turn sophisticated needs into functional features.
Requirements
- Possess a Bachelor’s degree in IT, Software Engineering, Computer Science, or a related technical discipline.
- Minimum of two years of experience in a technical, customer-facing role such as Product Management, Solutions Consulting, Account Management, or Customer Success within a startup or SaaS setting.
- Demonstrate strong project management, analytical, and problem-solving capabilities.
- Communicate clearly with both technical development teams and non-technical clients.
- Maintain high technical proficiency, including knowledge of webhooks, APIs, scripting, automation software, and AI platforms.
- Exhibit expertise in LLMs and prompt engineering, along with the ability to quickly master new software technologies independently.
- Show resourcefulness and self-motivation while working in a high-paced setting with shifting priorities.
Responsibilities
- Manage the entire client lifecycle, including initial contact, onboarding, and discovering opportunities for expansion or upselling.
- Develop and set up client accounts, automated workflows, and AI-driven agents utilizing scripts, Zapier, and diverse automation integrations.
- Convert intricate customer requests into precise technical specifications, user stories, and product requirements for the engineering group.
- Develop and update necessary resources, such as enablement materials, project documentation, and user guides.
- Address implementation challenges, build proof-of-concepts, and host demonstrations to confirm clients are fully utilizing the platform.
- Contribute to continuous product innovation by using AI tools for prototyping and optimizing prompts to boost customer satisfaction.
Benefits & Perks
- Eligibility for commission on expansion and upsell performance.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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