Customer Success Specialist
Posted 14 days ago
You'll complete your application on Sourcefit's career site.
About the Role
This role centers on fostering and sustaining robust client connections by emphasizing reliability, high standards, and a client-centric philosophy. Serving as a primary liaison, you will guarantee that customers obtain outstanding service and consistent value during their lifecycle. You will engage deeply with technical infrastructure, assisting clients with product needs and promoting their achievements through both self-directed work and team-based cooperation in an active, service-focused setting.
Requirements
- Possess a bachelor’s degree in Computer Science, Business, Information Technology, Computer Engineering, or an equivalent discipline.
- Have a minimum of two years of professional experience within a technical or support-focused function.
- Demonstrate proficiency in verbal and written English.
- Maintain a solid understanding of IoT principles.
- Apply an organized and analytical methodology to problem-solving and troubleshooting.
- Exhibit strong customer service abilities.
- Demonstrate familiarity with tools such as Outreach, Salesforce, Fullstory, Jira, and Chorus is preferred.
Responsibilities
- Execute technical project deployments and finalize project deliverables.
- Provide Tier 1 troubleshooting assistance for platform concerns.
- Handle client communications using Salesforce to record, monitor, and resolve support requests.
- Address client inquiries and conduct regular status updates.
- Lead clients through implementation procedures.
- Perform diagnostic tasks on hardware and software components.
- Draft documentation and training aids for internal teams and end-users.
- Design and carry out structured testing protocols to verify that new and existing products align with client specifications.
Benefits & Perks
- Enjoy a remote working setup with a schedule of Monday through Friday, following Philippine holiday observances.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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