Customer Success Specialist

About the Role

This eCommerce growth and advertising agency helps consumer brands expand their presence on Amazon and other marketplaces. The organization serves as a strategic partner, offering expertise in marketplace strategy, paid media management, and performance optimization. By leveraging data-backed audits and sophisticated advertising techniques, the agency drives client growth through deep marketplace insight. The team is committed to industry thought leadership and providing exceptional service to brand leadership. As a Customer Success Specialist, you will manage the daily performance and operations of TikTok Shop accounts. You will work in a supportive, autonomous, and inclusive setting, where you can grow your professional skills while collaborating with international brands and learning from seasoned leaders.

Requirements

• You should have one to three years of background in digital marketing, account coordination, or eCommerce operations.
• You are required to have at least one year of direct experience managing TikTok Shop accounts, including the TikTok Seller Center.
• You need excellent verbal and written communication skills in English.
• You must be proactive, organized, and capable of managing various deadlines simultaneously.
• You need to be proficient in Microsoft Office or Google Workspace, with specific expertise in Excel or Google Sheets.
• You should feel comfortable working with diverse, cross-functional teams.
• A bachelor’s degree is preferred, though equivalent work experience is also acceptable.
• Experience with other platforms like Walmart, Shopify, or Amazon is considered a benefit, as is familiarity with Slack, Asana, or marketplace analytics tools.

Responsibilities

• You will handle the day-to-day shop management for specific brand clients, including overseeing order fulfillment, keeping inventory levels synced, and addressing account violations.
• You will write and improve product descriptions and images on TikTok Shop to adhere to platform standards.
• You will track shop health metrics, such as fulfillment rates and customer reviews, while escalating potential issues.
• You will keep precise trackers for orders, inventory, and support tickets, ensuring that pricing, product data, and digital assets are always up to date.
• You will collaborate with the Creative and Account Management teams to ensure shop activity matches client promotional schedules and objectives.
• You will configure and manage TikTok Shop merchandising, including bundles and discounts.
• You will turn meeting discussions into tasks within Asana, monitor project dependencies, and generate performance reports for client meetings.
• You will contribute to Quarterly Business Reviews, prepare status reports for leadership, and perform continuous keyword and competitor research to improve platform outcomes.

Benefits & Perks

• You will enjoy a remote work arrangement that provides both autonomy and flexibility.
• You will join an inclusive company culture that emphasizes professional growth, mentorship, and transparent leadership.
• You will receive long-term career development support and opportunities to build new skills.
• You will have the chance to work with a wide range of global brands in a collaborative and encouraging environment.