Customer Support Admin, Email, Systems
Posted 26 days ago
You'll complete your application on Hunt St's career site.
About the Role
This organization, headquartered in Australia, specializes in connecting small-to-mid-sized companies with high-quality offshore professionals. Their approach prioritizes ethical and transparent recruitment practices, helping firms lower overhead while ensuring remote staff receive equitable pay. The organization handles the intricacies of compliant remote employment, upholding rigorous quality and security protocols. This contract Customer Support Admin position acts as a crucial bridge between freight providers, warehouse staff, and phone support personnel. You will handle key customer service channels and execute diverse administrative functions to maintain operational efficiency. This fully remote role supports an Australian business, emphasizing precision and rapid problem-solving.
Requirements
- You should be located in the Philippines and demonstrate exceptional, rapid data-entry abilities alongside clear and professional written English skills.
- You must exhibit high levels of organization and a proactive approach, handling a large task volume while maintaining strict attention to detail.
- Your technical toolkit should include experience with ERP or management platforms, ticketing software, and AI-driven tools.
- You must be capable of working autonomously in a home-based setting and maintain consistent availability throughout Australian business hours.
- You need to be ready to showcase processes you have previously optimized and explain how you integrate AI into your routine tasks.
- Backgrounds in logistics, the building trades, or freight, as well as familiarity with Microsoft Dynamics 365 Business Central or Zendesk, are viewed as beneficial assets.
Responsibilities
- You will handle a continuous volume of email inquiries regarding payments, dispatch, order tracking, returns, credits, and web-based orders.
- You are required to conduct internal follow-ups within a 30-minute window for order modifications, freight quotes, and installation guide distribution.
- You will serve as the main liaison for shipping partners including Australia Post, StarTrack, and Toll to address delivery errors or incorrect item shipments.
- You must review and refine content generated by AI to guarantee accuracy and professionalism prior to distribution.
- You will manage the ordering of specialized signage or stickers requested by clients, record all information gathered during the resolution process, and see every customer inquiry through to a final conclusion.
Benefits & Perks
- This position allows for fully remote work from your own home.
- As an independent contractor operating under an Independent Contractor Agreement, you will enjoy flexible time management while matching your working hours to those of Australia.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.