Customer Support Advisor
Posted 5 days ago
You'll complete your application on Uberall's career site.
About the Role
This AI-driven SaaS platform enables brands with multiple physical locations to oversee and enhance their online local presence. By consolidating data regarding reviews, business listings, performance metrics, and messaging, the system employs artificial intelligence to boost engagement and search visibility. You will join the customer department, assisting clients in maximizing the utility of these digital resources. The workplace is global and team-oriented, demanding strong cross-functional communication with implementation, sales, and customer success units. This role is a pathway for advancing a career in technical support within a company that interfaces with major analytics and CRM software to expand SEO and reputation management capabilities for marketing teams.
Requirements
- You should have prior experience in technical or customer support, preferably within a B2B SaaS context.
- You must possess strong verbal and written proficiency in English and the capacity to work autonomously in a remote environment.
- You need to be highly organized, service-focused, and adept at learning complex technical information rapidly.
- You are required to hold a university degree and have a stable home internet connection.
- You must possess legal authorization to work within the Philippines.
- You should ideally be familiar with Salesforce and ticketing platforms like Jira, along with intermediate knowledge of Google Sheets or Excel.
- You are encouraged to have foundational expertise in CSS, HTML, MySQL, JavaScript, and API testing applications such as Postman as a beneficial addition.
Responsibilities
- You will handle technical inquiries from clients, aiming to achieve specific satisfaction targets.
- You will be tasked with resolving technical questions to provide a high-quality service experience for all partners.
- You will guide users through the features of the Location Marketing Cloud platform.
- You will report software defects to engineering or product departments by utilizing Jira.
- You will coordinate with implementation, sales, and customer success teams to foster internal relationships and address client requirements holistically.
Benefits & Perks
- You will enjoy a fully remote work schedule that offers professional flexibility.
- You will have a clear framework to develop your career in technical support.
- You will engage in regular cross-departmental collaboration with sales, implementation, and customer success teams within an international setting.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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