Customer Support Agent
Posted 4 hours ago
You'll complete your application on Invisible Technologies's career site.
About the Role
This enterprise AI platform and services organization develops and implements industrial-strength AI solutions for major corporations. By combining a flexible SaaS infrastructure with a network of skilled human professionals, the company streamlines intricate operational workflows for contact centers in the retail, healthcare, and financial industries. In the position of Customer Support Agent, you will play a key role in delivering superior service, utilizing advanced AI-based financial technology to assist in the administration and improvement of retirement programs. This opportunity is well-suited for a meticulous individual who thrives in a fast-paced, tech-centric setting and finds satisfaction in addressing multifaceted challenges for a diverse clientele.
Requirements
- Possess at least a high school diploma or equivalent qualification; a degree in IT, finance, or business is beneficial.
- Maintain complete English fluency with superior written and verbal communication abilities.
- Bring prior experience in a customer service role, preferably within the financial or technical support sectors.
- Demonstrate knowledge of IRA and 401k retirement plans.
- Exhibit competency in utilizing Aircall and Zendesk tools.
- Display strong organizational, problem-solving, and multitasking skills.
- Show the ability to work autonomously and successfully undergo a background screening.
- Commit to a weekly schedule of 45 to 50 hours during standard US Eastern Time business hours.
Responsibilities
- Deliver timely and precise assistance to English-speaking users via live chat, email, and telephone communication.
- Support essential functions including product questions, account setup, and resolution of integration issues.
- Direct clients regarding retirement plan options and aid in the oversight of financial accounts.
- Identify and address technical problems, escalating intricate matters to internal departments as necessary to achieve resolution.
- Maintain logs of all user engagements using Zendesk, Aircall, and proprietary CRM platforms.
- Work alongside team members to enhance the standard of customer service provided.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Associate Data Engineer
TaskUs
In this Associate Data Engineer position, you are tasked with the design, creation, and upkeep of data warehouses and pipelines to bolster the company's analytics framework. You will establish procedures to move information from diverse sources into the business intelligence ecosystem, overseeing ETL processes that encompass cleaning, merging, and checking data for precision. You will work alongside various teams to establish business logic and data specifications to refine the BI platform. Furthermore, you will manage live production workflows, coordinate data dependencies, and refine data models to align with organizational goals, ensuring reliable data-driven outcomes.
Bookkeeping Virtual Assistant
Native Pest Management
A remote Bookkeeping Virtual Assistant based in the Philippines is needed to join the team. You will support the financial operations and administrative compliance of the organization. This is a full-time position occurring Monday through Friday, with a fixed schedule that includes the potential for Saturday shifts. You will partner with leadership to keep financial documentation precise and assist with regulatory compliance. This role is well-suited for a professional seeking long-term career development in a client-oriented environment that prioritizes dependable performance and transparent communication.