Customer Support Agent
Posted 17 days ago
You'll complete your application on Coconut Careers's career site.
About the Role
A remote Customer Support Agent is needed to deliver high-touch service to clients by overseeing routine communication and intricate support tickets. Within this talent-matching and staffing organization, you will contribute significantly to maintaining superior experiences for both companies and their users. We are looking for a forward-thinking professional capable of handling subscription details, account administration, and individualized customer engagement within a dynamic setting.
Requirements
- You should bring previous experience in high-end customer support, e-commerce assistance, and order management.
- You are required to be proficient in Shopify and Monday.com, with preference given to those familiar with Loop Subscriptions, Richpanel, Redo, and Okendo.
- You need excellent communication abilities and the capacity to offer customized suggestions to clients.
- Experience in technical skincare, cosmetology, or esthetics is beneficial.
- You must demonstrate English language fluency according to CEFR standards.
- You are required to provide a resume using the designated agency profile template and include a one-minute introductory video.
Responsibilities
- You will handle daily email inquiries and support tickets while accessing customer accounts to modify orders and manage subscription status updates.
- You will take ownership of escalated chat threads from automated systems to settle difficult concerns and will progress to assisting with phone inquiries.
- You will be tasked with creating bespoke shopping carts, applying promotional codes, and directing users through the buying process.
- You will evaluate individual customer needs to deliver precise solutions, facilitate product exchanges, and maintain diligent follow-up to ensure a curated shopping experience.
Benefits & Perks
- You will receive a competitive salary supplemented by 13th-month compensation.
- You are entitled to 12 days of paid time off plus 12 paid holidays observed in the US.
- You will be covered by a full-time HMO plan including comprehensive health insurance and life insurance.
- You will have access to mental health resources, including wellness tools and professional consultations.
- You will enjoy various perks such as birthday rewards, milestone gifts, and team activities ranging from regional gatherings and virtual town halls to possible island retreats.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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