Customer Support Representative – Contract
Posted 1 month ago
You'll complete your application on Search's career site.
About the Role
This contract position involves serving as a Customer Support Representative. You will join a group focused on delivering high-quality assistance and championing user needs. Your work will center on handling client requests and guaranteeing a smooth user experience on the platform, while functioning within an inclusive, fast-moving, and autonomous team setting.
Requirements
- Possess a Bachelor's degree in Business Administration or a related field.
- Have a minimum of 12 months of work experience in technical support, helpdesk, or customer service environments.
- Demonstrate excellent written English skills, emphasizing grammatical accuracy, professional tone, and clarity.
- Display a curious approach to troubleshooting and the capability to rapidly learn new ticketing software and digital interfaces.
- Previous knowledge of HubSpot or comparable CRM platforms is viewed as an advantage.
- This role is restricted to Philippine nationals, and all submissions must be in English.
Responsibilities
- Address and close incoming support cases through HubSpot within a 24-hour business window.
- Research and resolve intricate technical problems, while guiding users on how to utilize self-service resources.
- Maintain service quality by ensuring your active ticket count stays at eight or below.
- Work alongside technical departments, conduct routine quality evaluations, and suggest operational enhancements by spotting patterns in client issues.
- Promote difficult or unresolvable cases to the appropriate parties to guarantee efficient issue resolution.
Benefits & Perks
- Access to all legally required government benefits.
- Option to perform your duties either from your home or in an office setting.
- Provision of an onboarding welcome package.
- Opportunities for ongoing career training and growth.
- A work atmosphere that prioritizes trust, inclusivity, and autonomy.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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