Customer Support Representative
Posted 2 months ago
You'll complete your application on Chargeflow's career site.
About the Role
In this position, you will serve as a key point of contact for business clients, delivering high-quality assistance via email and chat. You will manage tasks such as explaining billing details, troubleshooting technical problems, and assisting users with strategies for preventing fraud and managing chargebacks. By working alongside internal colleagues, you will ensure that client needs are handled promptly and accurately. Your success will depend on your ability to maintain deep knowledge of current product features, provide precise information, and foster customer loyalty through efficient problem resolution.
Requirements
- Minimum of three years of professional experience in customer support.
- Advanced proficiency in English, both written and spoken.
- Capacity to explain complicated ideas in a simple manner.
- Strong focus on accuracy and the ability to make logical decisions when solving problems.
- Proven ability to navigate various software tools and handle a high volume of diverse inquiries.
- Working knowledge of ticketing and CRM software.
- Prior background in fintech regulations, chargeback management, or fraud prevention is a bonus.
- Experience utilizing Zendesk or Intercom is highly desirable.
Responsibilities
- Deliver live support to business partners.
- Analyze client issues to determine appropriate corrective actions.
- Provide thorough instructions on how to use features and resolve technical obstacles.
- Record all client exchanges precisely within CRM, ticketing, and messaging platforms.
- Maintain constant communication with customers as their requests move toward resolution.
- Coordinate with internal departments to handle escalated cases and set task priorities.
- Gather customer insights to assist in the refinement of our product suite and support processes.
Benefits & Perks
- Permanent, full-time remote work arrangement.
- The chance to protect business revenue while working within a supportive, team-oriented culture.
- Exposure to an AI-powered financial technology platform within a growth-focused environment.
- Opportunities to gain expertise in eCommerce, SaaS, and fraud prevention.
- Professional development paths that allow you to make a meaningful impact on the organization and its client base.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
WorkNow estimate
$4 – $8 / hr
≈ $650 – 1,300 / mo
This range is an estimate based on the role, seniority, and location. Actual pay may differ.
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