Customer Support Representative

About the Role

This role is part of a platform that offers an all-inclusive toolkit for restaurants to handle their digital operations, including website management, online ordering, recruiting, and marketing. The service aims to assist restaurant operators in minimizing reliance on third-party platforms with high fees and reclaiming ownership of their customer base. As a member of the support staff, you will join a team dedicated to excellence in service and innovation. This is a permanent remote position situated in the Philippines, operating as part of a round-the-clock global support network. The organization fosters a cooperative culture where team members exchange strategies and help enhance existing resources and informational materials.

Requirements

• You should possess three to five years of background in service or support, preferably within a technology, e-commerce, or B2B SaaS setting.
• You must demonstrate C1/C2 level English proficiency, including superior written and verbal communication abilities.
• You need to be competent in using CRM software like Salesforce and experienced with telephony tools such as TalkDesk or Intercom.
• You must show the capacity to handle heavy, rapid workloads while remaining poised during difficult escalation scenarios.
• You are required to have a dependable remote work environment equipped with high-speed internet connectivity.
• You must be prepared to work evening hours (11am to 8pm PST) as well as weekend shifts.
• Backgrounds in the hospitality or restaurant sectors, as well as prior experience working in remote teams, are considered beneficial.

Responsibilities

• You will deliver compassionate, hospitality-oriented assistance to restaurant clients and their patrons through phone, email, and chat channels.
• You will be required to handle several conversations or tasks simultaneously and take total responsibility for seeing complicated or urgent cases through to completion.
• You must aim to maintain a customer satisfaction rating of 90 percent or better and log all client interactions precisely inside the Salesforce platform.
• You will interact with your colleagues via Slack to exchange information and insights.
• You will contribute to the growth of the business by highlighting repeating problems and providing input that helps refine internal documentation, tools, and workflows.

Benefits & Perks

• You will work in a completely remote capacity based in the Philippines as part of an operation that functions 24/7, 365 days a year.
• You will have prospects for career advancement via mentorship, professional training, and opportunities to function as a subject-matter specialist.
• You will have a structured full-time work schedule that includes evening and weekend hours, allowing you to sharpen your skills in client relations and time management within a dynamic technology firm.