Customer Support Specialist
Posted 13 days ago
You'll complete your application on Sweep's career site.
About the Role
This sustainability data management platform helps organizations monitor, report, and act on ESG and carbon metrics. The system offers critical features for tracking environmental footprints, assessing emissions throughout the value chain, and complying with stringent reporting standards such as SFDR and CSRD. By simplifying data gathering for financial entities, mid-market businesses, and large enterprises, the organization assists teams in reaching audit readiness and executing impactful sustainability programs. The company is seeking a Customer Support Specialist based in the Philippines to assist users of its B2B SaaS application. You will work within a remote, collaborative environment at a certified B Corporation and entreprise à mission that emphasizes an inclusive culture and global climate engagement.
Requirements
- You should have 2 to 3 years of background in technical support, helpdesk, or customer support within the tech sector.
- You must have proven experience assisting clients with SaaS solutions.
- You need excellent verbal and written English communication skills and the ability to simplify technical concepts for any audience.
- You must reside in the Philippines and be available from 09:00 to 17:00 PHT, with flexibility for global meetings, training, and onboarding.
- You need robust organizational abilities to handle various support cases concurrently.
- It is preferred that you have prior experience with B2B enterprise clients, managing escalations, or using ticketing systems like Intercom.
- Fluency in Mandarin and familiarity with carbon accounting or sustainability are considered beneficial qualifications.
Responsibilities
- You will oversee the resolution of customer inquiries, covering technical issues, incidents, and escalated matters.
- You will reach out to users to conduct thorough investigations into their requests and deliver accurate, prompt status updates.
- You will coordinate with the Delivery, Customer Success, Engineering, and Product teams to maintain high service standards.
- You will create and update self-service resources, including knowledge base documentation and automated workflows, while utilizing AI-driven support technologies.
- You will collect and evaluate user feedback to distribute internally, helping to enhance key performance indicators like CSAT and NPS.
- You will keep precise case records and look for ways to optimize existing workflows and support procedures.
Benefits & Perks
- You will participate in a fully remote work environment characterized by an inclusive and welcoming company culture.
- You will have a flexible schedule during your initial onboarding and for specific events like team training, global meetings, or urgent escalations.
- You will be employed by a certified B Corporation and entreprise à mission, allowing you to play a direct role in international climate and sustainability efforts.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.