Customer Support Specialist
Posted 21 days ago
You'll complete your application on Aidey's career site.
About the Role
In this capacity, you will coordinate the day-to-day operations and support for external contractors, handling urgent repair needs, routine maintenance, and diverse HVAC/R assignments. You are tasked with managing communication with both clients and contractors via telephone, SMS, email, and digital portals to ensure seamless interactions. Your workflow includes overseeing jobs and client profiles within a dispatch system, generating purchase orders for repairs, and handling financial transactions. Your objective is to address client feedback effectively, working alongside internal staff and your contractor network to facilitate high-quality service, which includes handling incoming support calls.
Requirements
- Demonstrate exceptional fluency in English, with both verbal and written communication being professional and precise.
- Possess professional experience in customer support roles involving phone, email, and live chat platforms.
- Maintain relevant industry background within HVAC or trade services.
- Prior supervisory experience is considered a significant plus.
- Knowledge of Zoho applications, specifically Zoho CRM and Zoho Desk, is highly preferred.
- Demonstrate the ability to manage multiple tasks simultaneously and prioritize duties in a high-pressure setting.
- Exhibit strong analytical and problem-solving abilities when dealing with escalated issues.
- Maintain a reliable internet connection and a noise-free environment for remote work.
- Be available to work various shift schedules based on Central Time.
Responsibilities
- Coordinate and organize contractor schedules daily while addressing inquiries through multiple communication channels.
- Maintain and input service requests into the dispatch system accurately.
- Issue purchase orders and perform payment processing tasks.
- Manage and resolve customer complaints to ensure quick and satisfactory outcomes.
- Work in tandem with the contractor network and internal departments to uphold high service standards.
- Handle incoming customer telephone calls to provide timely and relevant support.
Benefits & Perks
- Receive compensation that exceeds standard market rates.
- Work in a completely virtual environment, removing the requirement for commuting.
- Engage directly with key stakeholders to foster clarity and operational alignment.
- Benefit from clear paths for internal career advancement toward specialist or leadership positions.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
WorkNow estimate
$4 – $8 / hr
≈ $650 – 1,300 / mo
This range is an estimate based on the role, seniority, and location. Actual pay may differ.
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