Customer Support Specialist
Posted 4 days ago
You'll complete your application on Delegate CX's career site.
About the Role
This role serves as a Customer Support Specialist, functioning as the primary connection point between a business, its vendors, and its clientele to facilitate smooth order operations and service execution. The organization focuses on assisting American businesses in scaling through global talent integration, utilizing specialized training methods to optimize hiring and growth. Dedicated to professional development, the organization emphasizes the ongoing advancement of its staff members.
Requirements
- Possess a bachelor's degree in Business Administration, Communications, Marketing, or a related discipline.
- Have 1-2 years of relevant work experience in order management, customer service, or the promotional products industry.
- Demonstrate excellent verbal and written English communication skills.
- Exhibit strong time management, organizational, and analytical problem-solving abilities.
- Thrive in a high-speed work environment.
- Be available to work graveyard or overnight shifts, aligning with either U.S. business hours or Philippine standard time.
- Maintain proficiency in Google and Microsoft software suites.
- Possess basic familiarity with creative applications such as Canva, Adobe Photoshop, or Adobe Illustrator.
- Have experience with CRM systems and promotional industry platforms such as Syncore, CommonSku, ESP, or Sage.
Responsibilities
- Oversee the entire lifecycle of orders to guarantee successful fulfillment.
- Maintain ongoing contact with sales staff, manufacturing partners, and clients to provide updates on order progress and manufacturing timelines.
- Cultivate lasting relationships with accounts via active engagement.
- Identify and address supplier issues proactively while ensuring production proofs are examined and authorized promptly.
- Log all order-related progress and updates within internal systems.
- Keep precise documentation of all transactions, customer complaints, and interactions.
- Follow all prescribed company policies, communication standards, and operational guidelines.
Benefits & Perks
- Competitive salary package with permanent remote work arrangements.
- Company-supplied equipment and internet stipends for regularized staff.
- HMO coverage eligibility starting on the first day, with enrollment options available.
- Access to government-mandated contributions, paid time off, and service incentive leaves.
- Opportunities for professional career skills training provided by the firm.
- Participation in monthly virtual team appreciation events and annual winter and spring live gatherings.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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