Customer Support Specialist
Posted 26 days ago
You'll complete your application on Haast's career site.
About the Role
This advanced compliance platform leverages artificial intelligence to revolutionize the way marketing and legal departments manage content approval. By automating intricate compliance verifications across diverse channels, the system mitigates risk and optimizes workflows, enabling professionals to focus on high-impact, creative tasks. The platform includes intelligent monitoring tools for real-time content tracking, which helps avoid compliance oversights and enhances operational productivity for a worldwide clientele. Becoming part of this team involves contributing to a production-grade AI solution relied upon by global institutions, within a culture that prioritizes professional advancement and career trajectory in a contemporary, AI-centric organization.
Requirements
- You should have a minimum of three years of practical experience in customer support, customer success, or operational positions at a SaaS or AI firm.
- You must demonstrate success in supporting enterprise-level clients and handling sophisticated technical solutions.
- You need the ability to function autonomously, navigate ambiguous situations, and possess an eagerness to grow within an agile, early-stage organization.
- You must be process-driven, skilled at solving problems, and capable of using AI tools to improve your daily workflow.
- You must reside in the Philippines with legal authorization to work, and possess the ability to maintain a work schedule that overlaps with both Australian business hours and US Eastern Time.
Responsibilities
- You will serve as the main liaison for addressing client questions, ensuring that initial responses adhere to defined service level agreements.
- You will be tasked with duplicating and categorizing technical problems, executing configuration adjustments within set boundaries, and overseeing data maintenance tasks like mass imports and exports.
- You will manage client expectations regarding delivery schedules, communicate transparently about bug resolution progress, and forward intricate issues to the engineering department as needed.
- You will be responsible for updating internal operational guides, drafting self-help resources for users, and identifying repeating trends to report to the product team for self-service improvements.
- You will execute administrative duties, including user account creation and permission management, while working alongside technical staff to provide consistent support coverage.
Benefits & Perks
- You will enjoy remote work flexibility from any location within the Philippines.
- You will benefit from career development opportunities within a high-achieving environment that prioritizes diversity and inclusion.
- You will acquire significant experience working on a complex, live AI platform as part of a collaborative, global team.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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