Customer Support Specialist – Renewable Energy
Posted 22 days ago
You'll complete your application on Twoconnect's career site.
About the Role
We are hiring a committed Customer Support Specialist to deliver premium service to clients in the renewable energy industry. In this remote role, you will become part of a group dedicated to providing customized offshore services for firms based in Australia and New Zealand. Your work is vital to cultivating positive client connections and guaranteeing that users get reliable, expert assistance concerning their sustainable power goods and solar energy hardware.
Requirements
- You should hold a bachelor’s degree in Communications, Psychology, Business, or a similar discipline.
- You need to demonstrate a track record of success in a busy customer-facing or contact center role, along with top-tier verbal and written communication talents across email, chat, and phone.
- You must be technically competent in Microsoft Office and demonstrate the capacity to rapidly learn new billing and monitoring platforms.
- Essential traits for success include robust time management, sharp problem-solving capabilities, and a pragmatic method for handling client concerns.
- While not mandatory, having experience in a regulated energy or service field and a sincere passion for sustainability is considered a major advantage.
Responsibilities
- You will manage questions regarding solar technology, residential batteries, service subscriptions, and diverse consumer energy items.
- Your routine duties involve overseeing support before and after installation, booking appointments, and keeping precise logs of all client communications.
- You will oversee billing and subscription services, which entails managing payment arrangements and addressing delinquent accounts.
- Furthermore, you will track client systems using optimization tools to detect and resolve technical errors.
- You will also collaborate with engineering and field staff, record warranty requests, and verify that all service operations follow internal rules, safety guidelines, and industry standards.
Benefits & Perks
- You will have a full-time remote working setup with a schedule of Monday through Friday.
- Perks consist of an HMO package including two dependents, medical expense reimbursement, and all benefits required by the government.
- Staff members receive access to professional training, organized career growth opportunities, and team wellness activities within a supportive and welcoming environment.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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