Customer Support Task Author (AI Training)
Posted 2 days ago
You'll complete your application on Alignerr's career site.
About the Role
This position involves building a specialized dataset to train and test advanced AI agents for enterprise environments. As a Task Author for Customer Support and Success, you will create and refine end-to-end support triage scenarios that replicate the nuanced decision-making of experienced professionals. Your work will involve simulating ticket resolutions, reviewing account settings, utilizing runbooks, and deciding between immediate solutions and escalations in ambiguous situations. This is a fully remote, contract role with a flexible schedule offering between 10 and 40 hours per week, allowing experts to apply their knowledge to the evolution of artificial intelligence.
Requirements
- Extensive professional experience as a customer success engineer, technical support specialist, or support engineer with direct product support involvement.
- In-depth knowledge of standard product failure modes, escalation protocols, and industry-standard tools like internal knowledge bases and ticketing systems.
- Proven ability to navigate ambiguous situations and communicate the rationale for specific routing decisions.
- Capacity to establish objective, verifiable metrics for success rather than relying on subjective service quality assessments.
- Strong written communication skills to ensure tasks and rubrics are precise and avoid ambiguity.
- Experience with enterprise software or creating internal documentation is a plus.
Responsibilities
- Develop realistic support prompts that cover customer issue triage, system configurations, and intricate decision-making flows.
- Create comprehensive scoring rubrics that establish measurable criteria for issue resolution and escalation paths.
- Design task environments that mirror authentic support workflows, including internal system states and ticket queues.
- Complete each task personally to ensure the scenario is functional and the solution is unambiguous.
- Adjust task difficulty by modifying variables such as runbook complexity and ticket ambiguity.
- Review and improve AI-generated prompts and rubrics to ensure they meet high precision standards.
Benefits & Perks
- Benefit from a remote work environment with the freedom to manage your own schedule.
- Engage in innovative AI research projects and connect with top-tier research laboratories.
- Gain access to consistent work opportunities as future initiatives are introduced.
- Apply your specialized professional expertise to shape the future of enterprise-level artificial intelligence.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.