Customer Value Manager
Posted 6 days ago
You'll complete your application on Coupa Software's career site.
About the Role
As a Customer Value Manager, you are essential in helping clients gain the greatest possible advantage from the business spend management software. Acting as the lead contact, you will partner with customers to advance their corporate goals by strategically implementing and scaling platform solutions. You will build enduring professional relationships, acting as a reliable advisor to help businesses discover cost efficiencies and enhance operational oversight within their finance, procurement, and supply chain departments. This position suits an individual who excels in a team-oriented, technology-focused setting dedicated to promoting stability and expansion for an international clientele.
Requirements
- You must have substantial expertise in either Source-to-Contract (S2C) or Procure-to-Pay (P2P) workflows, alongside a strong history in sales management or customer success.
- You need an entrepreneurial approach to effectively navigate client needs and guide strategic results.
- You should have extensive experience in program management, particularly in directing teams across different functions and enterprises.
- You must exhibit superior communication abilities, specifically in communicating value-oriented findings to senior leadership.
- You need high proficiency with SaaS and software products, as well as fluent English verbal and written communication skills for engaging with an international workforce.
Responsibilities
- You will design and implement tailored success plans to help clients achieve the full potential of the platform.
- Your primary tasks include facilitating workshops focused on value, overseeing client success metrics, and updating roadmaps to monitor milestones toward organizational objectives.
- You will act as the principal liaison for platform notifications and outreach, while facilitating communication between the client and internal technical support teams.
- You are expected to hold frequent progress meetings and evaluations, oversee the extent of platform utilization, and assist account managers with contract renewal processes.
- You will also contribute to deepening ongoing client relationships and periodically assist with initiatives related to client marketing.
Benefits & Perks
- You will join an inclusive workplace that promotes equal opportunity, equitable pay, and continuous career growth.
- The organization maintains a transparent and cooperative culture that prioritizes innovation and high standards, allowing you to engage with cutting-edge technology while creating a significant impact on clients and the international market.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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