CX Data Analytics and Insights Lead
Posted 6 days ago
You'll complete your application on Who Gives A Crap's career site.
About the Role
This socially conscious organization focuses on creating positive change via sustainable goods, such as bamboo tissues, toilet paper, and paper towels. With half of all earnings contributed to sanitation and clean water projects globally, the firm is committed to fighting deforestation and supporting worldwide charity work. As the CX Data Analytics and Insights Lead, you are central to this mission, converting customer information into effective strategies to support the wider Customer Experience department. You will have the chance to work for an entity that marries rapid commercial scaling with a strong social mission, ensuring all tactical choices are informed by substantial data.
Requirements
- You need proficiency in data analysis methodologies and tools, alongside the ability to construct dashboards that convey findings to those without technical expertise.
- You must be capable of turning intricate data into persuasive stories while utilizing highly organized project management skills.
- You are expected to implement strong data governance, juggle conflicting tasks, and uphold data accuracy via dependable compliance measures.
- You should be skilled at mentoring team members and uniting various stakeholders around common objectives.
- You must show a strong dedication to iterative progress and providing recommendations supported by empirical evidence.
Responsibilities
- You will spearhead the conversion of customer feedback into clear, practical strategies to inform Customer Experience direction.
- You will define the Customer Voice Program, set strategic goals, and oversee the handling of incoming data requests.
- You will create and uphold systems that maintain the precision and quality of team performance scorecards.
- You will assess and incorporate emerging AI and software solutions into your reporting workflows.
- You will partner with CX leadership on metrics related to change management and create accessible, secure repositories for insights.
- You will guide organizational decision-making by ensuring data remains at the core of your efforts to improve customer satisfaction.
Benefits & Perks
- You will receive a competitive salary based on market rates and comprehensive global health support.
- You are eligible for flexible paid time off, customized professional growth programs, and complimentary toilet paper.
- You will join a certified B Corp dedicated to making a significant social and environmental difference.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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