CX Named Account Manager
Posted 7 days ago
You'll complete your application on Avaya's career site.
About the Role
This organization delivers advanced customer experience and communication technology, focusing on AI-powered platforms that allow enterprises to innovate seamlessly. The portfolio, which includes specialized communication and collaboration suites, aims to enhance customer interactions and optimize internal engagement. By embedding cloud and digital solutions into current business systems, the firm empowers organizations to maintain superior service standards and facilitate scalable development.
Requirements
- You should have a minimum of five years of experience in sales within the UCaaS, CX, or CCaaS industries, with a preference for those with experience working with channel partners.
- You must show a successful track record of executing complex migrations from legacy systems to the cloud while ensuring continuity.
- You need high-level presentation, communication, and whiteboarding abilities, including the capacity to drive value-driven conversations with C-level stakeholders.
- A bachelor's degree is mandatory, while a master's degree is considered an advantage.
- You must have a consistent history of meeting or exceeding sales quotas and managing global accounts.
- You must be prepared to travel as required to achieve your sales goals.
Responsibilities
- You will manage sales performance by overseeing communication with clients and prospects, primarily by collaborating with channel partners.
- You will serve as a strategic consultant for executive leadership, emphasizing the business case for intricate migrations through in-depth TCO and ROI evaluations.
- You will maintain the existing voice business while growing footprints in cloud, AI, and orchestration sectors.
- You will create transition plans for legacy systems and develop roadmaps for modernization.
- You will advocate for the use of autonomous agentic AI in specialized workflows like fraud detection and loan processing.
- You will conduct business discovery for extensive CCaaS implementations and coordinate with technical teams for demos and proof-of-concept projects.
- You will highlight how solutions integrate with existing ERP and CRM software and clearly explain the firm's unique market position.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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