Delivery Director
Posted 2 hours ago
You'll complete your application on Keenpac's career site.
About the Role
This organization specializes in premium, tailored packaging, offering comprehensive services from initial design and supply chain logistics to final distribution. Supporting major international brands, the firm delivers customized products that reflect each client's unique identity. The business prioritizes sustainability, ethics, and regulatory compliance, while using strategic sourcing and economical manufacturing to foster innovation. The firm also incorporates advanced tech such as blockchain, AR, and QR codes to improve consumer engagement. The Delivery Director is a high-level leadership post aimed at evolving the business's international delivery strategy. You will act as an operational strategist, connecting client goals with practical execution plans. This position provides an opportunity to direct cross-functional groups, drive internal transformation, and integrate advanced technology into standard processes. You will be expected to promote innovation, scalability, and quality to ensure the firm upholds its reputation for operational excellence in a competitive global sector.
Requirements
- You should have a minimum of 15 years in operations and delivery leadership, with at least 10 of those years in agency settings.
- You need a proven history of overseeing cross-disciplinary, multi-market delivery structures and a talent for turning business strategy into governance-based, scalable systems.
- You must demonstrate strong client management abilities and the capacity to handle intricate escalations.
- You are expected to be proficient in capacity planning, workflow design, and delivery tools.
- You must possess functional expertise regarding the application of Generative AI in production and marketing operations, along with a desire to keep adopting new technologies.
- You need the ability to work effectively across various time zones, cultures, and regions while ensuring constant stakeholder alignment and clear communication.
Responsibilities
- You will manage the conversion of client objectives into functional operating models, driving improvements in governance, tools, and talent.
- You will implement workflows utilizing Generative AI to boost quality and production speed, and manage a shared services center to expand global capacity.
- You will collaborate with technology, creative, and client-facing leadership to develop proposals for renewals and new business pitches.
- You will define and maintain regional standards for reporting, quality assurance, and planning to ensure every project meets deadlines and briefs.
- You will head change management efforts, provide operational due diligence for prospective projects, and use capability frameworks to mentor delivery personnel.
- You will be evaluated based on metrics such as account retention, client satisfaction ratings, and regional account health.
Benefits & Perks
- You will join an equal opportunity employer that values inclusivity.
- The business is dedicated to sustainability and adheres to science-based goals for reducing carbon emissions.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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