Delivery Operations Specialist
Posted 1 month ago
You'll complete your application on Grip's career site.
About the Role
This AI-driven event management platform provides organizers with cutting-edge tools to enhance the value of their gatherings. The system supports in-person, virtual, and hybrid formats, offering features for attendee networking, lead generation, appointment setting, and personalized event journeys. With high-level security and integration capabilities, the platform helps users increase revenue through improved sponsorship and exhibitor strategies. The organization remains committed to technological advancement, leveraging artificial intelligence to transform the landscape of business events.
Requirements
- You should have substantial background in delivery operations and a proven aptitude for solving intricate technical challenges.
- You need strong verbal and written communication abilities, a commitment to professional development, and a focus on the user experience.
- You must be proficient with technology, adept at multi-channel support, and capable of working effectively with diverse groups and leadership levels.
- You need to be comfortable with asynchronous work and possess the legal authorization to work within the APAC region.
- You must be available to work APAC business hours while maintaining the necessary overlap with colleagues in the European and US time zones.
Responsibilities
- You will manage and rank incoming inquiries from attendees, clients, and partners via email, while troubleshooting and addressing technical problems.
- You will replicate software errors, verify event settings, and keep detailed service logs using platforms such as HubSpot, Salesforce, Slack, Notion, and Jira.
- You will serve as a primary contact for partners, supporting event stakeholders and reporting software defects to the technical team with comprehensive notes.
- You will assist in expanding the internal documentation database, perform trend analysis, and produce written status updates to maintain workflow consistency across APAC, EU, and US departments.
Benefits & Perks
- You will receive thorough onboarding and continuous guidance to help you excel in this position.
- You will have access to structured career development paths and the chance to contribute to the innovation of AI within the event sector.
- You will work in a fully remote environment with flexible arrangements that accommodate the demands of major live events.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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