Dental Administrative Assistant
Posted 4 days ago
You'll complete your application on Wing Assistant's career site.
About the Role
We are looking for a committed Dental Administrative Assistant to deliver expert support to dental clinics. In this virtual capacity, you will serve as a primary liaison for patients, facilitating efficient administrative workflows to allow clinical staff to prioritize patient treatment. You will play a vital role in overseeing patient interactions and data upkeep, operating as an embedded member of the client’s internal team. This position aims to increase office efficiency and alleviate administrative pressure, serving as a critical component of the client's service delivery. You will operate in a steady environment, managing standard duties autonomously while maintaining access to team support for resolving more difficult challenges. This is a perfect position for a professional who excels in a remote environment and takes pride in improving practice workflows to elevate the patient experience.
Requirements
- You must have previous experience as a dental administrative operator within a US-based dental practice.
- You are required to possess excellent English communication skills, maintaining a professional and compassionate demeanor to ensure patient interactions sound authentic and welcoming.
- You must be highly efficient, organized, and have a history of delivering high-quality performance.
- You are required to be proficient in dental practice management systems, specifically Eaglesoft, and possess experience using analytics platforms to drive recare and treatment growth.
- You must provide a reliable computer with a minimum 1.8 GHz processor and 4GB of RAM, a noise-canceling USB headset, a functional webcam, and a stable internet connection of at least 25 Mbps, supported by a secondary backup connection of at least 10 Mbps.
Responsibilities
- Manage patient phone and text communications, primarily handling inquiries from new patients during afternoon, evening, and Friday shifts by using established templates.
- Coordinate patient appointments and perform proactive recare follow-ups to contact patients who are past due for cleanings.
- Use practice analytics software to locate and engage patients who are no longer active or have outstanding unscheduled treatment.
- Assist with insurance verification procedures and general records maintenance.
- Maintain database integrity by resolving patient credit balances and removing redundant or obsolete files.
- Execute routine administrative duties independently while referring complex or judgment-sensitive situations to on-site management.
Benefits & Perks
- Complete remote work flexibility with long-term stability and job security in a welcoming team environment.
- Provision of paid training and access to long-term career advancement and skill development programs.
- Company culture that emphasizes enjoyment and provides performance-based bonuses.
- Eligibility for holiday pay and overtime compensation.
- Access to an affiliate referral program that provides bonuses for successful candidate hires.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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