Deployment Specialist
Posted 25 days ago
You'll complete your application on Manila Recruitment's career site.
About the Role
As a Deployment Specialist, you will spearhead the implementation stage for pilot clients by setting up agents, automations, and workflows customized to their unique needs. Acting as the main liaison during the pilot period, you will foster positive client connections and guide them toward a paid subscription. Your contributions will be vital to product adoption and client contentment by guaranteeing a smooth and productive start. You will track client engagement and success metrics to spot and resolve problems early. By offering specialized technical assistance, you will help clients extract clear value from the software. Additionally, you will connect clients with internal departments, cataloging common setup methods and working alongside the product and engineering staff to communicate software defects, unusual scenarios, and missing functionality.
Requirements
- Minimum of five years of professional background in onboarding, technical customer success, or implementation.
- Superior proficiency in both verbal and written English.
- Strong analytical skills to diagnose and fix the source of technical difficulties.
- High proficiency in automation and workflow software, with specific experience in tools like Zapier and n8n.
- Strong organizational skills and an eye for detail, with the ability to handle several client accounts at once.
- You must provide your own stable internet connection and a dependable laptop.
- A bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline is highly desirable but not required.
- It is a plus to have experience with AI agent platforms, quality assurance testing, voice or chatbot setup, bug identification, or working with teams based in the U.S.
Responsibilities
- Manage pilot client onboarding, including the setup of agents, workflows, and automated tasks based on specific needs.
- Act as the main point of contact during the pilot, maintaining strong communication and resolving any technical or workflow errors.
- Track client activity and agent metrics to proactively manage operational challenges.
- Oversee the full 30-day transition from pilot user to paying customer to ensure positive results.
- Record common challenges and configuration trends to improve onboarding procedures.
- Work in tandem with product and engineering teams to report bugs, edge cases, and required feature updates.
Benefits & Perks
- You will have the benefit of a remote work setup with flexible scheduling.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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