Dispatch Operations Specialist – Freelance
Posted 1 month ago
You'll complete your application on Magic, Inc's career site.
About the Role
We are looking for a freelance Dispatch Operations Specialist to optimize our field service activities by overseeing logistics and communication between our service personnel and clientele. Your contribution is essential to upholding superior service quality by ensuring seamless processing of work orders and keeping all stakeholders updated on the service progression. This role suits individuals who perform well in high-energy settings and have a talent for organizing intricate schedules. You will serve as the primary link for service delivery, balancing operational requirements with client needs. Through precise record maintenance and the active resolution of scheduling issues, you will demonstrate our dedication to professional service standards.
Requirements
- Minimum of two years of professional background in dispatch, scheduling, or client support, ideally within commercial HVAC, food equipment repair, or residential repair industries.
- Practical expertise using field management software, including options like ServiceTitan, mHelpDesk, Service Fusion, Field Edge, Housecall Pro, or Jobber.
- Fluency in English and confidence using Google Suite and mobile/tablet technology.
- High-level multitasking abilities and precision in data input for records and billing.
- Hardware specifications: A dependable computer with a minimum of 8GB RAM and an Intel i5, AMD Ryzen 5, or superior processor, along with a reliable internet connection delivering at least 40MBPS.
- Essential gear includes a noise-canceling headset, a webcam, a private and quiet working environment, and redundant hardware and internet access.
- Availability to commit to a 40-hour work week during the designated MST hours.
Responsibilities
- Assign customer work orders to technicians and adjust daily schedules to handle immediate or priority requests.
- Manage emergency and on-call rotation schedules while providing proactive updates on work order specifics to all involved parties.
- Contact customers to verify technician arrival windows and mitigate any scheduling discrepancies.
- Verify job completion status with technicians and record thorough billing notes to keep field management system data current.
- Search for and document component or equipment data, keep work order files systematic, and support inventory logging, warehouse management, or subcontractor logistics as necessary.
- Cultivate positive professional connections with both technicians and clients while strictly adhering to our premium service protocols.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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