EmPower+ Enrollment Caller, Virtual Assistant
Posted 1 month ago
You'll complete your application on 20four7VA's career site.
About the Role
This role involves acting as an EmPower+ Enrollment Caller, serving as the main contact for homeowners who are curious about this initiative. Your work will focus on overseeing the enrollment cycle by informing potential participants, assisting them with required paperwork, and monitoring their advancement until full approval is achieved. Success in this position requires a blend of organization, patience, and strong persuasive skills to establish relationships with residents while adhering to program regulations. You will balance incoming and outgoing phone calls, ensure all data is correctly entered into the CRM, and provide the client with clear updates regarding application progress or necessary escalations to help optimize their service delivery.
Requirements
- Minimum of two years of professional experience in phone-centric environments, including customer service, sales, benefits enrollment, or appointment setting.
- Excellent command of written and spoken English, ideally with a neutral accent at Level A.
- Proven experience working with CRM platforms, specifically with a preference for those knowledgeable in Zoho CRM.
- Ability to maintain strict adherence to defined workflows, calling procedures, and regulatory compliance.
- Demonstrated professionalism, attention to detail, and patience, particularly when assisting elderly individuals.
- Availability to work a 40-hour work week, Monday to Friday, within the 8:00 AM to 9:00 PM EST time frame, with a preference for candidates based in the Philippines.
Responsibilities
- Conduct outbound outreach to potential leads and manage incoming campaign inquiries regarding the EmPower+ program.
- Evaluate homeowners to verify they meet eligibility criteria and support them throughout the application submission.
- Identify and track any absent documentation or unfinished forms.
- Document every interaction and final result meticulously inside the Zoho CRM database to keep contact details and enrollment progress updated.
- Develop professional trust and rapport while remaining compliant with mandatory scripts, recording policies, and established guidelines.
- Inform the client about any applications that are delayed and escalate matters that exceed your designated responsibility.
Benefits & Perks
- Competitive compensation packages with the benefit of weekly salary disbursement.
- Access to complimentary training sessions and professional development resources.
- Continuous mentorship and support from a lively and engaged community of coworkers.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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