Family Access Coordinator
Posted 1 month ago
You'll complete your application on ANNA (Allied Network for Neurodevelopmental Advancement)'s career site.
About the Role
This organization specializes in naturalistic Applied Behavior Analysis, focusing on empowering autistic children and their households. The service portfolio includes parent mentoring, developmental assessments, and social programs for students, all aimed at fostering autonomy and well-being for those with neurodevelopmental needs. By prioritizing scientifically backed methods, the group assists families in understanding insurance benefits and securing essential resources. The Family Access Coordinator acts as the primary representative for prospective clients, offering a compassionate, steady, and welcoming introduction to the organization for families navigating the challenges of a recent diagnosis.
Requirements
- You should hold a Bachelor’s degree or have a comparable professional background, with a minimum of two years of experience in a client-facing telephone role, preferably within the American healthcare industry.
- You must possess strong verbal and written English proficiency and be able to maintain a welcoming, clear demeanor over the phone for American clients.
- You are required to be skilled in using CRM or ticketing platforms, with a preference for candidates experienced in Lumary or Salesforce.
- You must be available for a full-time schedule during US Eastern business hours, which requires working overnight shifts from the Philippines.
- You are expected to provide a private, quiet workspace along with a reliable computer, a headset, high-speed internet, and a secondary power source to ensure the security of private medical information.
- Familiarity with HIPAA standards, US health insurance practices, and experience with AI tools or cloud-based telephony are significant advantages.
Responsibilities
- You will manage incoming phone inquiries during US Eastern standard business hours and ensure all missed calls or messages are addressed in a timely manner.
- You will educate families on our services, branch locations, and intake expectations, offering steady support to those experiencing a new diagnosis.
- You will facilitate connections between callers and specific departments—such as recruiting, billing, Clinical Directors, or intake—while providing thorough background information to ensure a smooth transition.
- You will maintain precise records of every conversation within the CRM platform.
- You will maintain strict compliance with company privacy policies and HIPAA regulations, including verifying the identity of all callers.
- You will escalate critical issues according to company procedures, use AI-supported software, monitor call metrics, and identify common inquiries to improve processes.
Benefits & Perks
- You will receive an annual health stipend of $500 USD to apply toward your preferred medical coverage.
- You will have access to adaptable time-off options.
- You will be supported by an encouraging leadership team and a cooperative professional environment.
- You will have prospects for career growth and professional development, including potential transitions into expanded operational positions.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Inpatient Coding Supervisor – Mid-Shift
Med-Metrix
This leadership position is centered on leading and refining the output of an inpatient coding group. In this virtual capacity, you will handle daily functions to guarantee that output and precision goals are hit on a regular basis. You will act as a primary point of contact, handling task lists, verifying that Service Level Agreements are respected, and assigning tasks based on coder availability and account urgency. By building a supportive setting, you will be instrumental in upholding superior performance standards and assisting with the career growth of your personnel. Furthermore, you will focus on increasing efficiency and ensuring regulatory adherence within the unit. Your duties involve tracking performance indicators, performing routine evaluations, and working alongside quality control groups to resolve error patterns and launch correction methods. You will also participate in workflow enhancements, assist with automation programs, and ensure your staff stays current with changing coding mandates. Using analytical findings and consistent communication with management and client partners, you will guarantee that every inpatient coding task is performed with accuracy, honesty, and a dedication to excellence.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.