Forward Deployed Engineer, AI
Posted 22 days ago
You'll complete your application on MSPbots.ai's career site.
About the Role
This organization specializes in evolving business intelligence and operational automation specifically for Managed Service Providers. Their suite of tools, which includes micro training bots, technician dispatch optimization, and real-time dashboards, is designed to boost productivity and efficiency for MSP leadership. By tackling industry-specific challenges, the firm assists clients in minimizing mistakes and increasing profitability. As a Forward Deployed Engineer, you will operate in a client-facing capacity, connecting intricate business operations with sophisticated AI automation. You act as a primary technical liaison, responsible for pinpointing essential operational requirements, converting them into precise technical plans, and implementing reliable AI agents. You serve as the connection point between engineering and client implementation, guaranteeing that automated systems remain dependable and functional for all users.
Requirements
- Possess a minimum of two years of background in Managed Service Provider operations, or one year of experience in a client-delivery or service role within this firm.
- Demonstrate code literacy, specifically the aptitude to spot faulty SQL or AI-produced code, even when the output functions correctly.
- Exhibit comfort with ambiguity, with the capability to transform disorganized processes into structured technical requirements.
- Demonstrate past experience in workflow automation using bots, rules, or scripting.
- Display professionalism and self-assurance when engaging with skeptical clients via video calls, including the ability to provide candid assessments about the feasibility of automation projects.
- Maintain availability to work during the 8 AM to 5 PM CST timeframe.
Responsibilities
- Lead discovery meetings to locate significant processes for automation and translate unstructured or undocumented workflows into comprehensive technical documentation.
- Construct agents utilizing the deepagents-based framework, incorporating necessary tools, sub-agents, memory components, and human-in-the-loop validation steps.
- Connect these agents to client data sets while ensuring absolute tenant separation.
- Oversee the client relationship by performing shadow reviews to establish confidence in the automation, delivering final runbooks, and instructing client personnel to facilitate seamless system integration.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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