Fraud Analyst
Posted 24 days ago
You'll complete your application on Magic, Inc's career site.
About the Role
This organization facilitates connections between enterprises and top-tier, affordable remote professionals for essential tasks like virtual assistance, sales, and customer support. By integrating human skill with automated systems, the firm optimizes intricate business processes. A focused Fraud Analyst is needed to join the staff, tasked with securing the community and guaranteeing a safe user experience. This opportunity is suitable for a meticulous individual who thrives on assessing high-risk situations and making nuanced judgments in a dynamic setting. You will be vital to protecting platform stability through the detection of irregular behaviors and the enforcement of strict risk-management standards. This role provides a remote work environment where you will work alongside a team to protect the interests of all stakeholders.
Requirements
- You need established professional background as a Fraud Analyst or Specialist, with hands-on experience handling high-risk orders and accounts.
- It is expected that you feel comfortable making autonomous choices regarding whether to approve, escalate, or void orders.
- You must demonstrate strong English language proficiency and possess the flexibility to work within a 24-hour operational schedule.
- Technical proficiency is required in fraud management platforms like Riskified, Signifyd, Shopify fraud tools, or Stripe Radar.
- You must have a stable remote workspace featuring a computer with an Intel i5 processor or better and at least 8GB of RAM.
- Your setup must include a reliable internet connection of 40MBPS or higher, a webcam, and a headset with noise-cancellation capabilities.
- Background in chargeback management and familiarity with DTC, CPG, or e-commerce business models is strongly desired.
Responsibilities
- You will manage the assessment of high-risk cases and delicate account matters to reach necessary resolutions.
- You are tasked with autonomously reviewing flagged transactions, spotting new fraud patterns like payment inconsistencies or multi-account setups, and overseeing activity during product releases.
- Key duties include following internal risk-control standards, recording your rationale for decisions, and assisting in the creation of better security measures.
- Outside of investigative work, you must manage sensitive user communications with a professional and empathetic approach.
- Cooperating with the wider team is required to keep security protocols uniform and to address complicated problems that affect user trust.
- You will also undergo a full two-week period of paid training to gain proficiency in the organization's specific tools, policies, and operational processes.
Benefits & Perks
- This role includes a two-week paid training curriculum that addresses all essential platform tools, review guidelines, and fraud-related policies.
- The work environment is entirely remote.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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