Front Desk
Posted 13 days ago
You'll complete your application on Isaac Health's career site.
About the Role
This provider specializes in clinical support for those managing memory-related conditions and cognitive impairments, including Parkinson's, Alzheimer's, and dementia. Through a virtual, multidisciplinary clinic model, the organization delivers neuropsychological evaluations, tailored care strategies, and ongoing guidance from clinical specialists to patients and their caregivers in their own homes. You will fill an essential role as the virtual point of contact, acting as the initial connection for individuals and families seeking expert care and facilitating smooth coordination between patients and clinicians.
Requirements
- You should possess 2 to 3 years of background in medical reception, patient services, call center operations, or general healthcare, specifically within the United States.
- A Registered Nurse license is highly desirable though not mandatory.
- You must have high-quality verbal communication skills and a proven capacity to interact empathetically with elderly individuals.
- You need strong organizational abilities and the capacity to handle competing tasks in a rapid, high-volume setting.
- You are expected to be proficient with electronic health records, Zoom, Slack, scheduling software, and call center tools.
- You must provide a stable, high-speed internet connection and be available to work during set U.S. business hours, specifically within the Pacific or Eastern time zones.
Responsibilities
- You will manage incoming calls with a professional demeanor and lead patients through the intake process to verify documentation is correctly finished.
- You will manage calendars, direct patients to relevant medical staff, and handle medical orders and referrals efficiently.
- You will organize the request and encrypted transfer of patient records to outside providers while maintaining strict HIPAA compliance.
- You will address patient inquiries with speed and care, identify those needing extra assistance, and bridge them to navigation services.
- You will provide initial technical guidance for remote appointments to ensure video connection and help the billing department manage coinsurance and copayment transactions.
Benefits & Perks
- You will receive a competitive salary with clear opportunities for professional development.
- You will hold a stable, full-time role of at least 40 hours per week at a company focused on a specific mission, including specialized mentorship and training in patient experience and dementia care.
- You will have access to potential career advancement into areas like quality assurance, clinical operations, patient experience, or care navigation.
- The position is completely remote.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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