Front Office – Patient Coordinator
Posted 21 days ago
You'll complete your application on RCM Staff LLC's career site.
About the Role
This remote Front Office Patient Coordinator position is dedicated to optimizing administrative processes and patient intake for healthcare providers in the United States. Acting as the initial contact for incoming patients, you will eliminate administrative obstacles prior to their visits. Your work involves handling scheduling, insurance verification, and the gathering of medical records, which enables on-site teams to dedicate their time to clinical care. You will join an environment focused on operational standards and compliance, bridging the gap between clinical practices and patient needs via digital collaboration tools. This opening is tailored for professionals located in the Philippines with experience in U.S. medical administration.
Requirements
- You need a minimum of two years of professional experience in U.S. healthcare, focusing on scheduling, insurance verification, or front-office administration.
- You must possess a thorough grasp of referral processes for managed care plans, including HMOs, and demonstrate expertise in navigating government and commercial health insurance.
- Experience with Texas Medicaid managed care or Medicare Advantage plans is considered a significant asset.
- You should be proficient with EHR systems, insurance websites, and payer portals, with athenaOne knowledge being highly preferred.
- High-level verbal and written English skills are necessary for effective telephone interactions.
- You must possess a stable internet connection, a quiet remote office, and be comfortable using Microsoft Teams and softphones.
- Availability is required for the core business shift from 8:00 AM to 4:00 PM Central Time.
Responsibilities
- You will act as the initial point of contact for new patients, addressing inquiries and gathering relevant data.
- Your primary tasks include confirming insurance eligibility, which entails reviewing coinsurance, deductibles, and specialist copay details prior to appointment booking.
- You are tasked with obtaining necessary referrals for managed care plans and actively retrieving clinical files like lab results, imaging, and chart notes from referring doctors.
- You will perform follow-ups to resolve missing information and avoid appointment setbacks.
- It is your duty to manage scheduling within the EHR, handle call overflow, and coordinate consistently with the on-site team using Microsoft Teams.
- You must maintain precise records of referral statuses, verification findings, and call summaries.
- You are required to maintain strict compliance with HIPAA standards to keep all private health data secure.
Benefits & Perks
- This is a full-time, work-from-home role created for candidates residing in the Philippines.
- The position follows a stable work schedule set to 8:00 AM to 4:00 PM Central Time.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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