Head of Product – Operations
Posted 26 days ago
You'll complete your application on Hunt St's career site.
About the Role
We are looking for a Head of Product for Operations to assume primary managerial tasks from the founder and lead the company's operational scaling. You will direct the product roadmap, organize development activities, and guarantee the seamless performance of essential business operations. This role suits an experienced professional focused on increasing efficiency and creating scalable infrastructure within an expanding business. You will serve as the primary link between business needs and engineering execution, supervising third-party developers and partners while refining internal processes. Additionally, you will hold complete responsibility for fundraiser and customer operations, covering tasks like onboarding, payment execution, and support. This vital leadership post aims to create stable, automated workflows to help provide compliant and high-quality hiring services for small to medium-sized businesses.
Requirements
- Minimum of five years of experience in tech-enabled operations or digital product management, preferably in fintech, marketplace, or SaaS sectors.
- Proven track record of managing external software developers, overseeing quality assurance, and working with intricate subscription or payment platforms.
- High proficiency in establishing operational workflows and managing digital customer onboarding using CRM and workflow tools.
- Fluent English communication skills are required.
- Ability to work during Australian business hours is necessary.
- Formal degrees in business or technology are considered a plus, as is prior experience with global technology firms.
- You must possess the technical confidence to provide effective guidance to developers and agree to list this role on your LinkedIn profile.
Responsibilities
- Take ownership of the product roadmap and maintain it over time.
- Convert business requirements into specific development tasks and establish priorities for new features, bug fixes, and technical enhancements.
- Supervise third-party technology partners, vet development timelines, define criteria for acceptance, and manage every release and regression testing phase.
- Oversee the entire lifecycle of merchants and fundraisers, including registration, activation, and ongoing management.
- Handle payment and member operations, which includes reconciling accounts, managing Stripe-related matters, and creating scalable systems for customer assistance.
- Design and maintain detailed reporting dashboards for management.
- Identify and execute strategies to automate manual tasks to facilitate organizational expansion.
Benefits & Perks
- This role is entirely remote.
- You will be officially employed through an Employer of Record service.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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