Healthcare Administrator, AU Experience Required
Posted 20 days ago
You'll complete your application on Pear Tree.'s career site.
About the Role
We are looking for a committed Healthcare Administrator to provide remote back-office support for an Australian medical practice. You will act as an integral remote partner to the local front-desk personnel, helping maintain seamless clinic productivity. Working under the guidance of the Founder and Practice Manager, you will handle patient outreach, billing processes, and routine administrative duties to keep the facility running effectively. This full-time, permanent remote position requires you to integrate into the daily rhythm of an Australian healthcare facility. It is a perfect opportunity for a seasoned administrator who enjoys working in demanding medical or allied health environments and wants to apply their skills within a formal, remote international setup.
Requirements
- You must have practical expertise with Cliniko, including the setup and management of reports, appointment types, pricing, and billable items.
- You need a verified track record in medical administration and patient communication within the Australian healthcare system, preferably in physiotherapy or allied health.
- You should have a solid grasp of Australian medical funding systems, including CTP, WorkCover, Medicare EPC, DVA, HICAPS, and private health insurance.
- You must exhibit high-level written English skills with an approachable, empathetic manner and the assurance to communicate with patients via phone.
- You are required to be fully available to work split shifts during Australian business hours while based in the Philippines.
- Competency in Google Workspace, Microsoft 365, or Xero is highly valued.
Responsibilities
- You will oversee clinic email accounts and patient messages to guarantee prompt responses.
- You will coordinate all scheduling activities, such as modifying appointments, addressing cancellations, and chasing up missed visits or missing forms.
- You will field and return patient phone inquiries and oversee the invoicing process, including collections for overdue accounts.
- You will execute billing and claim procedures for government plans and diverse health insurers, as well as review billing records for precision.
- You will look after patient charts and administrative files while adhering to privacy protocols, compile reports for the management team, and oversee internal clinic configurations like billing items and price lists.
- You will assist the local front-desk team by completing administrative tasks as delegated by the Practice Manager.
Benefits & Perks
- This is a full-time, remote position that allows you to work from home.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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