Healthcare Virtual Assistant
Posted 2 months ago
You'll complete your application on Magic, Inc's career site.
About the Role
As a Healthcare Virtual Assistant, you will play a vital role in a behavioral health private practice by managing patient data and organizing electronic charts to support efficient clinical operations. Your work will involve coordinating new patient intake, scheduling primary appointments, and refining intake protocols to ensure a smooth transition for those entering the practice. You will also manage insurance tasks, including prior authorizations and claims processing, while tracking denied or rejected claims. By preparing clinical correspondence and maintaining precise documentation within the iCANotes EHR platform, your data entry and administrative support will directly contribute to high-quality patient care.
Requirements
- You must have documented, direct experience working within a medical or clinical environment.
- You are required to demonstrate proficiency in medical insurance workflows, specifically regarding claims filing and troubleshooting rejections.
- You should have a solid foundation in managing patient intake procedures and medical charting.
- You need to be capable of mastering and utilizing EHR systems for consistent data input.
- You must possess excellent communication skills to interact effectively with patients.
- You are required to demonstrate a strong grasp of medical terminology and meticulous attention to detail regarding record management.
- You must have access to a stable high-speed internet connection and a noise-cancelling headset.
- You are required to be available to work a full-time schedule of 40 hours per week, between Monday and Friday.
Responsibilities
- Collect patient information and create comprehensive charts to support effective service delivery.
- Coordinate the scheduling of initial consultations to facilitate timely access to care.
- Contribute to the creation and implementation of uniform intake procedures to improve operational workflows.
- Manage prior authorization requests and oversee the submission of insurance claims.
- Track and resolve insurance denials by communicating directly with payers.
- Compose necessary clinical documentation, including diagnosis and return-to-work letters.
- Keep accurate and organized records using the iCANotes EHR software.
- Interact professionally with patients, including those in delicate circumstances.
- Collaborate closely with the practice owner through digital messaging tools to support regional behavioral health services.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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