HVAC Customer Service Representative
Posted 6 days ago
You'll complete your application on Virtual Assist's career site.
About the Role
This role involves providing professional virtual assistance to help business owners delegate routine tasks like administration, email handling, and social media management. By managing these essential duties, you help clients and financial advisors prioritize high-level strategy and business expansion. You will focus on improving productivity and operational efficiency in a budget-friendly manner. As an HVAC Customer Service Representative, you will serve as the main interface for service-oriented firms, delivering efficient and professional customer support. This position is vital for balancing client requests with the logistical demands of technicians in the field. You will work remotely to support U.S. operations by managing schedules, service documentation, and client communication.
Requirements
- You need a minimum of two years of background in dispatching, call center support, administrative work, or customer service, with specific HVAC industry experience being a strong plus.
- You must have excellent verbal and written English skills and be able to stay professional while managing a high volume of calls.
- You should be highly organized, detail-oriented, and capable of multitasking effectively.
- You are required to be proficient in Microsoft Office or Google Workspace.
- It is a significant advantage to have experience with field service or CRM software like Jobber, ServiceTitan, FieldEdge, or Housecall Pro.
- You must demonstrate the ability to work autonomously, solve problems, and uphold high standards of integrity in a remote, fast-paced setting.
Responsibilities
- You will handle incoming customer queries via phone, email, and digital messages regarding pricing, appointment availability, and service options.
- You will manage the scheduling and dispatching of HVAC technicians, optimizing daily travel routes and notifying clients of any adjustments or schedule delays.
- You will update and manage precise customer files, service histories, and work orders inside CRM systems.
- You will pursue open service tickets, maintenance contracts, and estimates to improve customer satisfaction and increase revenue.
- You will address customer complaints, manage billing and documentation, and handle general administrative tasks to ensure seamless service operations.
Benefits & Perks
- You will receive paid training and the convenience of working from a home-based office.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.