Implementation, Customer Success Manager – AI Agents
Posted 22 days ago
You'll complete your application on Wing Assistant's career site.
About the Role
We are recruiting an Implementation and Customer Success Manager to manage the deployment and ongoing success of our artificial intelligence agents. You will serve as the main liaison for clients, supporting them from contract execution and initial setup through the live launch and long-term engagement. Your objective is to ensure customers achieve optimal results by overseeing their satisfaction and account wellness. In this position, you will help integrate AI tools into the workflows of startup and enterprise partners. You will engage with advanced technology in a changing sector while participating in a team-oriented, innovative culture. This role suits a self-driven professional who excels in remote, high-speed environments and maintains a focus on providing high-impact service to varied business clientele.
Requirements
- At least three years of professional experience in customer success, technical account management, or implementations at a B2B software firm.
- Demonstrated success in managing complex deployments or customer portfolios autonomously.
- Practical experience with software configuration, specifically regarding workflow automation or CRM platforms.
- Solid technical background in healthcare software, APIs, integrations, or telephony systems.
- Strong troubleshooting abilities coupled with the organizational skill to manage various implementation projects concurrently.
- High proficiency in written and spoken English.
- Availability to work consistently during US business hours.
Responsibilities
- Oversee customer launches by setting up core workflows, system integrations, and call forwarding.
- Develop and optimize AI agent functionality, including prompt creation, escalation path definition, and workflow updates.
- Execute and manage intricate integrations for platforms like athenahealth and Brightree, covering debugging and authentication.
- Lead onboarding sessions and periodic meetings to track client happiness, mitigate churn, and uncover upsell potential.
- Perform technical troubleshooting to isolate problems and provide detailed reports for engineering support.
- Create standardized playbooks and document recurring challenges to improve future implementation processes.
Benefits & Perks
- Opportunity to work with sophisticated AI technology in a fast-paced environment.
- Flexible remote work setup.
- Collaborative, innovation-focused company culture.
- Access to professional development resources and career growth support.
- Engagement in impactful work that influences tangible business outcomes.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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