Inbound & Outbound Caller
Posted 3 days ago
You'll complete your application on STERRY's career site.
About the Role
This growth marketing agency specializes in helping e-commerce and crowdfunding businesses expand by integrating creative production, paid advertising, public relations, and email strategies. Having achieved significant revenue growth for consumer product brands, the organization is seeking a remote-based Inbound and Outbound Caller to handle large volumes of multi-channel client communications. This full-time position is ideal for a dedicated service professional who can effectively represent the agency and its clientele to retail and wholesale audiences while maintaining operational standards.
Requirements
- Minimum of two years of experience in e-commerce, customer service, or call center roles.
- A degree in Business or Communications is beneficial but not required.
- Strong verbal and written proficiency in English, paired with a professional, customer-focused approach.
- Technical competence with office software, order management tools, and CRM systems.
- Prior experience with e-commerce platforms like Amazon, WooCommerce, or Shopify is highly desirable.
- Must be a permanent resident of the Philippines.
- Capable of managing between 50 and 100 daily interactions via phone, chat, or email.
- Availability to work during weekends and holidays depending on operational requirements.
Responsibilities
- Handle a large volume of inbound and outbound communication by addressing professional inquiries and conducting follow-up calls regarding service needs or order status.
- Provide information on product availability, costs, delivery logistics, and promotional campaigns for retail and wholesale clients.
- Manage processes related to order tracking, product returns, exchanges, and refunds, while verifying order details within the internal system.
- Record all customer interactions in the CRM to ensure data accuracy.
- Achieve performance goals related to call quality, response times, and email turnaround speeds.
- Act as the initial point of contact for PR and marketing requests, ensuring they are routed to the right departments.
- Address and resolve customer complaints, escalating complicated matters as needed.
Benefits & Perks
- Full-time position with a flexible remote work policy and employment with an equal opportunity organization.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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