Inbound Support Coordinator
Posted 3 hours ago
You'll complete your application on HomeLight's career site.
About the Role
This organization utilizes modern data and technology to improve real estate transactions for buyers, sellers, and agents through services such as Buy Before You Sell and Simple Sale. The platform provides resources for calculating mortgage affordability and facilitates introductions to qualified lenders and agents. The mission is to ensure real estate processes are straightforward, reliable, and rewarding. As an Inbound Support Coordinator, you will provide a high-quality customer experience by serving as a main contact for clients, agents, and potential home sellers. You will join a group dedicated to offering empathetic, prompt, and professional assistance. This remote position is suited for those who value customer success and thrive in a dynamic real estate technology environment.
Requirements
- You must have superior verbal communication abilities and be willing to spend most of your shift on the phone.
- You should maintain a customer-centric attitude to deliver a premium, high-touch experience.
- You must be proficient in using CRM and ticketing platforms, specifically HubSpot.
- You will need strong writing skills, meticulous attention to detail, and the ability to maintain professionalism during high-pressure or challenging interactions.
- Prior background in lead conversion or sales is advantageous.
- You must maintain access to dependable, high-speed internet.
- You are required to be available for work between 9am and 5pm US Pacific time.
Responsibilities
- You will manage incoming calls from agents, clients, and prospective sellers to provide information regarding mortgage programs, account questions, and platform services.
- You will provide efficient support via email and CRM tickets, ensuring all communications are logged correctly in internal systems.
- You will resolve fundamental software and account problems, such as password recovery and general agent assistance.
- You will utilize HubSpot to investigate issues and offer effective resolutions.
- You will perform various administrative tasks necessary for the continued operation of the platform.
Benefits & Perks
- The position is a permanent remote role and includes full training on internal sales software.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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