Inside Sales Support Specialist
Posted 22 days ago
You'll complete your application on Delegate CX's career site.
About the Role
We are looking for a remote Inside Sales Support Specialist to assist with scaling U.S. organizations. You will support client growth by helping to integrate skilled, full-time remote professionals into their teams, providing crucial operational support to enhance business efficiency and long-term results.
Requirements
- You must possess 2 to 10 years of experience in order entry, inside sales support, or customer service, ideally within the manufacturing or distribution sectors.
- You need excellent English communication skills, both written and verbal.
- You should be proficient in Google Workspace, Microsoft Office, and standard office applications.
- You must be capable of working with EDI and ERP software and eager to expand your knowledge of new systems, products, and client needs.
- A high school diploma is required, though an associate or bachelor's degree is a plus.
- Familiarity with Adobe creative software is an advantageous qualification.
Responsibilities
- You will input client orders into ERP and EDI platforms, verifying specifics like part IDs, delivery details, costs, and shipping logistics.
- You will handle daily inquiries via email and phone concerning inventory, order progress, and transit schedules, while also addressing routine customer concerns.
- You will generate and provide price quotes based on set models and forward intricate inquiries to sales management.
- You will update and manage customer documentation, track pending orders, and facilitate smooth communication between production, operations, and sales teams.
- You will monitor processes for accuracy and report discrepancies to ensure service quality remains high.
Benefits & Perks
- You will receive a competitive salary, a permanent remote work arrangement, and necessary hardware provided by the organization.
- You will be eligible for government-mandated benefits, an HMO plan starting on your first day, and an internet subsidy following the regularization period.
- Your compensation package includes service incentive leaves and PTO credits.
- You will have access to professional development training and can take part in various company activities, including seasonal gatherings and monthly virtual recognition events.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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